What should a medical assistant do if unsure where to sort a piece of mail?

If a medical assistant is unsure where to sort a piece of mail, the best course of action is to ask the office manager or provider how to distribute the item. This approach ensures that the mail is handled appropriately and that any sensitive or important information is directed to the right person or department in the practice. By consulting with someone who has more experience or authority, the assistant can clarify doubts and prevent potential mishandling of important correspondence, which could lead to problems in patient care or administrative tasks. This practice also fosters a culture of communication and teamwork within the healthcare setting.