What should a medical assistant do if a patient presents with symptoms of a suspected allergic reaction?

When a patient presents with symptoms of a suspected allergic reaction, it is critical for the medical assistant to evaluate and document the symptoms before proceeding with any further action. This process involves observing the patient's condition closely and identifying specific signs or symptoms, such as hives, swelling, or difficulty breathing.

Thorough evaluation allows the medical assistant to assess the severity of the reaction, which is vital for determining the appropriate next steps. Documenting these symptoms is also essential, as it provides a clinical record that can inform any necessary further treatment by healthcare providers. This documentation can include the time of symptom onset, any known allergies, and any steps taken during the appointment. Addressing these symptoms properly ensures patient safety and facilitates appropriate medical responses, such as alerting a physician or summoning emergency assistance if needed.

In contrast, ignoring the symptoms, administering over-the-counter medication without a medical directive, or suggesting the patient reschedule their appointment may not adequately address the potential severity of an allergic reaction and could jeopardize patient safety.