What should a medical assistant do first when calling a patient from the waiting area?

Identifying the patient is critical when calling someone from the waiting area because it ensures that the medical assistant is addressing the correct individual. This step helps to prevent errors in care and enhances patient safety. By confirming the patient's identity through their name and possibly additional information, such as date of birth, the assistant sets the stage for a smoother and more efficient visit. It also fosters a sense of trust and respect with the patient, reassuring them that their health care is being handled carefully.

While preparing the examination room, obtaining the patient's chart, and checking insurance information are all important tasks in the process of patient care, they typically occur after the patient has been identified. Addressing identity first establishes a clear baseline before proceeding with further steps in the patient’s care.