What body language indicates that a medical assistant is receptive and listening to an upset patient?

Maintaining an open posture is a key indicator that a medical assistant is receptive and actively listening to an upset patient. Open posture involves keeping the arms uncrossed, legs uncrossed, and facing the patient directly, which conveys attentiveness and engagement. This form of body language signals to the patient that the medical assistant is approachable and interested in what they have to say, which can help to alleviate their distress and foster a supportive environment.

In contrast, crossed arms can be seen as defensive or closed off, which may further upset the patient or make them feel dismissed. Turning away from the patient is likely to be interpreted as disinterest or disengagement, while looking at the floor may suggest avoidance or lack of confidence, neither of which would help in reassuring the patient or encouraging effective communication.