How should a medical assistant adapt to a patient who has cognitive impairment causing short-term memory loss?

Providing easy-to-read handouts is the most effective way to adapt to a patient with cognitive impairment and short-term memory loss. Handouts can serve as visual reminders that patients can refer to later, reinforcing the information conveyed during the visit. This allows patients to have a tangible resource, which can help alleviate anxiety and confusion by giving them something to hold onto that summarizes key points.

Visual aids play a significant role in communication with patients experiencing cognitive challenges; however, they should complement verbal communication rather than replace it entirely. Providing handouts alongside verbal communication enhances understanding and retention of information.

In contrast, techniques such as speaking very loudly or limiting verbal communication may limit the patient's ability to engage effectively in their care. While simplifying communication is important, an approach that combines clear, concise verbal instructions with straightforward written materials is much more supportive for patients facing cognitive challenges.